Michigan Notable Author Micheline Maynard will discuss the amazing secrets to Zingerman’s success: great food and an upbeat business attitude. It’s not as easy as it sounds! Companies from all over the U.S. send their managers to Zingerman’s to learn how to adopt the deli’s principles and practices to achieve their own success.

Micheline Maynard is a business journalist and author of five books, including Satisfaction Guaranteed, a 2023 Michigan Notable book. Ms. Maynard has been a correspondent for The New York Times, a senior editor at NPR, and a contributing columnist at the Washington Post. Her work has also appeared in Time Magazine and the Boston Globe. Micki has taught at the University of Michigan, Central Michigan and Arizona State. She was born in Ann Arbor, where she currently lives. She's an avid fan of baseball and classic movies.